Returns & repairs

Returns

Our returns team are available to take your call between the hours of 9:00am and 6:00pm Monday to Friday.

Prior authorisation must be sought in the form of a Returns RA number before returning any faulty, damaged or wrongly ordered goods. This number can be obtained from our sales or technical support teams.

The customer is responsible for returning goods to AVSL Group at their expense and for providing proof of delivery. Goods returned without authorisation will be credited/repaired less a handling charge of 25% of the total value. The processing of these returns may also be delayed.

A full copy of our terms and conditions can be found here. We stock a large selection of spare parts and reconditioned components for the majority of product sold.

Please note : When receiving deliveries it is important to check the number of cartons being signed for. Any shortages must be notified to the AVSL Group sales department within 72 hours.

Warranty & repairs

AVSL Group offers a 12 month warranty on all goods sold. This warranty period starts from the date of the AVSL Group invoice for the goods.

We are also pleased to offer a repair service for products that are out of the warranty period. Please contact our technical support team for quotations.

For those of you who wish to undertake your own repairs, we maintain a large selection of spare parts and reconditioned components for the majority of product sold.

Customer Support

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Delivery Information

Free next day delivery for orders of £100 or over! AVSL offer a free next working day delivery service for all orders of £100 or over to our customers.

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Technical Support

AVSL is committed to ensuring that all of its products are safe and legal to use.

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Your local dealer

AVSL products are sold in many outlets throughout the UK and Ireland. Use our simple postcode finder to find the nearest to your location.

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International distributors

Our international distribution network oversees the wholesale and trade distribution for their local country or region.

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Online Security

The AVSL Group Limited does not collect or use personally identifiable information on this website, except in responding to website visitors who voluntarily.