Frequently asked questions
Got a query for the AVSL team? From delivery times to returns, here are the answers to some of our customers' most common questions.
If you can't find the answer below, then please use our contact form. Alternatively, you can call a member of our customer services team on 0845 270 2411.
How do I place an order?
AVSL is a strictly trade-only supplier. However, applying for a trade account with AVSL has never been easier. To begin the process, click here.
Once your account is active, simply place your order by phone, fax, email or online at www.avsl.com and let us do the rest. All orders received before 2:00pm (Monday to Friday) are despatched for delivery the next working day (Excludes “Extended Delivery” items and delivery to “Remote Areas”)
Where is my order?
You can easily check your order status online by logging into your account and clicking 'Sign in' at the top right hand corner of your screen. If you require more information, please call a member of our customer services team on 0845 270 2411 and we will be happy to look into it for you.
How do I qualify for free next day delivery?
Free Next Day Delivery is available for every order of £100.00 and over. These orders must be placed over the phone with the Customer Services team, or by the website, before 2.00pm to arrive the next day. Orders are dispatched only on weekdays (Monday to Friday). Please note that if you order on a Friday, Next Day Delivery will be on the following Monday. This service is not available on weekends or bank holidays.
Can you deliver overseas?
Yes. AVSL has customers in twelve European countries, New Zealand, Australia & South Africa. Goods are shipped both from the warehouse in Manchester and direct from Asia to these customers dependant on their requirements.
What is the warranty period?
AVSL offers a 12 month warranty on all goods sold. This warranty period starts from the date of the AVSL Group invoice for the goods.
Do you offer a repairs service?
We are pleased to offer a chargeable repair service for products that are out of the warranty period. Please contact our technical support team for quotations.
For those of you who wish to undertake your own repairs, we maintain a large selection of competitively priced spare parts and reconditioned components for the majority of product sold. We must point out that due to the changing nature of the products we can not guarantee availability on our complete range.
How do I return an item?
We hope you are satisfied with your order from AVSL, but if for any reason it is unsuitable you must contact a member of the customer services team as soon as possible. Prior authorisation must be sought in the form of a Returns Authorisation (RA) number before returning any faulty/damaged or wrongly ordered goods. This number can be obtained from our returns department.
Are returns free?
Sorry, but we are currently unable to offer a free returns service. All customers are responsible for returning goods to AVSL Group at their expense and for providing proof of delivery. We do not operate a collection service nor do we accept goods returned in person. Goods returned without authorisation will be credited/repaired less a handling charge of 25% of the total value. The processing of these returns may also be delayed.
What if my order is incomplete?
Please check the contents of your delivery as soon as it is arrives. In addition check the seals on the parcels and the number of cartons. Any shortages must be reported to the customer services office within 72 hours of receiving the consignment. AVSL Group will not be responsible for any shortages reported after this time.