b"5Warranty and spares Order queriesAVSL Group offers a 12 month warranty onIf you have any queries regarding your all goods sold. This warranty period startsdelivery call our sales office on from the date of the AVSL Group invoice for0161 749 8180.the goods. A full copy of our terms and conditions can For those of you who wish to undertake yourbe viewed online at: own repairs, we maintain a small selectionwww.avsl.com/about/article/terms-and-of competitively priced spare parts andconditionsreconditioned components or the majority of products sold. We must point out that due to the changingMaking a paymentnature of the product we cannot guaranteePersonal/Business Cheque availability on our complete range. Cheques should be made payable to 'AVSL Group Ltd' and posted to ourFRIENDLY, EXPERT usual address (AVSL Group Ltd, Unit 2, Returns Bridgewater Park, Taylor Road, Returns Procedure In the event that you haveTrafford Park, Manchester M41 7JQ). SALES TEAMa faulty product within the warranty period, ourCredit/Debit Cardsimple returns process is as follows; We can accept the following cards:Fully complete the required fields on theOur friendly, professional team are Returns Request Form. This form is availableavailable to take your call from to download via your account within the8.00am - 5.30pm (Monday to Friday).support section. Bank Transfer Email the Returns Request Form toYou can transfer money directly in to our0161 749 8180 returns@avslgroup.com bank account using BACS payment. Select Option 1Within one working day we will review andOur bank details are as follows: Email: sales@avslgroup.com check the details of your request. We will thenHSBC plcor online at: www.avsl.comemail the returns request form back to youSort code:40 61 35 with your returns authorisation number. Account number:0021 9789Please print and include this form when youWhen making your payment please quote send the goods back. All goods must be wellyour account name as reference and please packaged and include any accessories thatsend confirmation email to: came with the original product. accounts@avslgroup.comYou are responsible for returning goods to AVSL Group at your own expense and for providing proof of delivery. Goods returned without authorisation will be credited less aInvoicinghandling charge of 25% of the total value.It is company policy to send invoices by The processing of these returns may alsoemail only. The advantages of sending our be delayed. invoices to you this way are: No more invoices lost in the post ShortagesInvoices will be sent early the followingworking day enabling immediate access Please check the contents of your delivery asto your pricessoon as it arrives. In addition check the seals Invoices will be sent straight to theACCOUNTSon the parcels and the number of cartons. Any shortages must be reported to the sales officecorrect person or department for instant within 72 hours of receiving the consignment. processing and checking DEPARTMENTAVSL Group will not be responsible for anyPlease remember to inform us if any of your shortages reported after this time. details change in order for us to continue sending your invoices correctly. You can also view your invoices and manageOur accounts team are available to your back orders online by logging in to thetake your call from 9.00am - 5.00pm customer area of the AVSL Group website:(Monday to Friday).www.avsl.com0161 749 8180 Select Option 2Email: accounts@avslgroup.com"