Support

To comply with all required directives and standards, we employ two QC and compliance staff in the UK and one in China. We also offer full technical and spares backup and a warranty repair service to our account customers. Each new product undergoes a stringent quality control procedure to ensure its suitability and compliance with relevant standards. Regular checks ensure the product quality is maintained across shipments so that any technical issues are resolved before they become problematic.

By organising ongoing ‘product awareness’ sessions for all members of the AVSL team, a high level of technical product knowledge is available at all levels of the company with most technical queries solved quickly and efficiently by a simple phone call.

Returns

Our returns team are available to take your call between the hours of 9:00am and 6:00pm Monday to Friday.

Prior authorisation must be sought in the form of a Returns RA number before returning any faulty, damaged or wrongly ordered goods. This number can be obtained from our sales or technical support teams.

The customer is responsible for returning goods to AVSL Group at their expense and for providing proof of delivery. Goods returned without authorisation will be credited/repaired less a handling charge of 25% of the total value. The processing of these returns may also be delayed.

A full copy of our terms and conditions can be found here. We stock a large selection of spare parts and reconditioned components for the majority of product sold.

Please note : When receiving deliveries it is important to check the number of cartons being signed for. Any shortages must be notified to the AVSL Group sales department within 72 hours.

Warranty & repairs

AVSL Group offers a 12 month warranty on all goods sold. This warranty period starts from the date of the AVSL Group invoice for the goods.

We are also pleased to offer a repair service for products that are out of the warranty period. Please contact our technical support team for quotations.

For those of you who wish to undertake your own repairs, we maintain a large selection of spare parts and reconditioned components for the majority of product sold.